+254 786 776 687
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+254 786 776 687

FAQ’s

General FAQ’s

Splendid Movers handles local residential moves, long-distance relocations, office and commercial moves, packing & unpacking services, and secure storage solutions. Whether you're moving a studio apartment or a multi-story corporate office, we’ve got you covered.
Email us – info@splendidmovers.com
We recommend booking at least 4–6 weeks in advance, especially during peak moving season (May–September). For local moves, 2–3 weeks is usually sufficient, but last-minute bookings may be accommodated depending on availability.
Contact us – booking@splendidmovers.com
Yes! We offer full packing & unpacking services with professional-grade materials (boxes, bubble wrap, tape, wardrobe boxes, etc.). You can also purchase supplies separately if you prefer to pack yourself.
Email us – packing@splendidmovers.com
Yes. We provide basic liability coverage at no extra cost, and full-value protection (replacement value) is available as an add-on for complete peace of mind.
Email us – insurance@splendidmovers.com
Pricing is based on:
  • Distance of the move (local vs long-distance)
  • Volume or weight of items
  • Number of crew and trucks required
  • Additional services (packing, storage, disassembly, etc.)
We provide transparent, no-obligation quotes after an in-home or virtual survey.
Email us – quotes@splendidmovers.com
Absolutely. Our team is specially trained and equipped to handle pianos, grand pianos, fine art, antiques, chandeliers, and other high-value or fragile items with custom crating and careful handling.
Contact us – specialty@splendidmovers.com
Drop Your Question

Operational FAQ’s

  • Reserve parking space for the moving truck
  • Disconnect appliances and electronics
  • Label boxes clearly by room and fragility
  • Pack an “Open First” box with essentials (toiletries, chargers, snacks, etc.)
  • Defrost fridge/freezer 24–48 hours before
We’ll send you a detailed moving-day checklist after booking.
Yes — beds, tables, desks, shelving units, and most IKEA-type furniture are disassembled and reassembled by our crew at no extra charge (basic tools included).
Yes, we offer weekend and holiday moving services with flexible scheduling. Rates may vary slightly for non-standard days.
We accept cash, credit/debit cards (Visa, MasterCard, Amex), bank transfers, and digital wallets. A deposit is required upon booking; the balance is due on moving day after completion.
Local moves are charged hourly; you only pay for the actual time used. Long-distance moves have a binding or not-to-exceed quote, so you’ll never pay more than agreed unless additional services are requested on the day.
Drop Your Question