How to vet & hire a mover you can actually trust
Moving day is stressful enough without wondering if the crew lifting your sofa down four flights is who they say they are. Here's how to spot a real, accountable moving company — before you hand over a deposit.
1. Check credentials before price
- A real, branded vehicle — not a rented or unmarked truck. A company that paints its name, number, and services on its own truck is a permanent business, not a side hustle.
- Multiple published contacts — phone lines and a business email, not just a personal WhatsApp number.
- Uniformed staff — a sign the company trains and stands behind the people entering your home.
- Insurance or liability cover for damaged or lost items — ask directly, never assume.
2. Ask for proof of track record
- Reviews you can read — not just a claim, an actual public record.
- References from recent customers a legitimate mover won't hesitate to share.
- Specific service history — house moves, office relocations, storage — not vague "thousands served" language.
3. Questions to ask before booking
- Is the quote based on an in-person/video survey, or just a guess over the phone?
- Is pricing per truckload, per hour, or per item — and what's included?
- What's your policy if something is damaged or lost in transit?
- How many movers and vehicles will be assigned to my job?
- Can I get the quote in writing — email or invoice, not just a verbal number?
4. Compare quotes properly
| What to compare | Why it matters |
|---|---|
| Inclusions | Packing, disassembly & storage are often missing from the lowest quote |
| Crew & vehicle size | Determines whether your move finishes in one day |
| Insurance terms | Decides what happens if something breaks |
| Payment terms | Deposit + balance on completion is safer than cash upfront |
The best mover isn't the cheapest one — it's the one who'll still pick up the phone if something goes wrong.
What "doing it right" looks like
A branded truck, listed phone lines, a dedicated email, uniformed crew, and clearly defined services — that's the standard Splendid Movers works to in Nairobi. Those are exactly the signals worth checking for in any mover you're considering.
Planning a move in Nairobi? Ask us anything on this checklist.
0786 776 687
info@splendidmovers.com
